Enter Serial or ERA Number below:
For further assistance or questions regarding your ERA status,
please contact era@quickeagle.com
Highly trained technical support engineers are available at:
+1 (650) 962-8282 or log an incident, using our Online
Support Center.
To return a product for repair, please contact our support group
with the following information or send the information to era@quickeagle.com
or fax at +1 (650) 962-7950 (Attention: ERA).
•
Your full name
•
Your telephone and fax number
•
Your full "ship to" address
•
Product type
•
Serial number
•
Reported problem (including any troubleshooting
steps that have been performed)
When you have received a reference/authorization number to
return the unit, send the unit (shipment paid) to
Repair Department
Ref #
Quick Eagle Networks
830 Maude Avenue
Mountain View, CA 94043
USA
Note:
Units not marked with a reference/ authorization number will be returned
to you unopened. Furthermore, be aware that a diagnostic charge may be
applied if Quick Eagle Networks test engineers determine that the returned
product was not defective.
Your unit will be repaired within 10 business days of receipt
at Quick Eagle Networks and returned to you.
If you are requesting replacement, you will receive via fax,
a Replacement Authorization form which must be signed and returned
to Quick Eagle Networks at the above fax number. The replacement
product will then ship from Quick Eagle Networks. You must then
return the reported defective unit to Quick Eagle Networks at
the above address within 7 business days.
